Delivery Policy
Delivery Policy — MAS IT Group
Delivery Policy
At MAS IT Group, we are committed to delivering high-quality digital solutions and services with professionalism, reliability, and transparency. We understand that timely delivery is critical for your business growth and success. This Delivery Policy outlines our processes, timelines, and client expectations across all services to ensure clarity, accountability, and satisfaction.
SEO & Digital Marketing Services
- Delivery timelines depend on the service package and project scope.
- Most SEO tasks (on-page optimization, backlink creation, keyword research, and reporting) typically start within 3–5 business days after payment confirmation.
- Ongoing campaigns follow a monthly schedule, with reports and updates delivered at agreed intervals.
Guest Posting & Backlink Services
- Typically delivered within 7–14 business days, depending on publisher availability and niche requirements.
- If a publisher experiences delays, we notify you promptly and provide delivery on an equivalent or better platform.
- Proof of publication (live links and reports) is provided for all completed posts.
Web Development & Web Design Services
- Timelines depend on project size and complexity, agreed upon before starting.
- Small websites or landing pages: 7–15 business days.
- Larger websites or custom web solutions: 30–60 business days.
- Clients receive regular updates, drafts, and revisions throughout the development process to ensure transparency and satisfaction.
Graphics Design Services
- Standard design requests (logos, banners, social media graphics) are delivered within 3–7 business days.
- Larger or custom design projects may require 10–15 business days, depending on complexity.
- Final designs are provided in high-quality, client-approved formats.
General Delivery Terms
- Services commence only after full or agreed initial payment.
- Timelines may vary depending on project complexity, client responsiveness, or third-party dependencies.
- MAS IT Group guarantees quality work tailored to your business goals and strives to meet or exceed delivery expectations.
- Any delays are communicated promptly, with alternative solutions offered when necessary.
Proof of Delivery
- SEO & Backlinks: Reports or live URLs.
- Guest Posting: Live links with publication details.
- Web & Graphics Design: Final files or website credentials.
- Digital Marketing: Campaign reports, analytics, or performance dashboards.
Client Cooperation
- To ensure smooth and timely delivery, clients are expected to:
- Provide accurate and complete project requirements.
- Respond to communications and feedback requests promptly.
- Supply access credentials, files, or content as needed.
Contact & Support
For any delivery-related inquiries, updates, or assistance, contact our support team at [email protected]. We are available 24/7 to provide guidance, updates, and solutions to ensure a smooth, reliable experience.
At MAS IT Group, client satisfaction is our top priority. You can trust us to deliver on time, maintain open communication, and provide dependable support at every stage of your project.